We provide FREE shipping by standard registered air mail with tracking number by Singapore Post which can be tracked in most of the country.
This will take about 12 - 22 working days depends on the country and destination area. Any delay in the destination country is beyond our control.
We also provide the Express Shipping such as FedEx, DHL, Speedpost Express, Speedpost EMS with an additional cost. Please make sure you select the shipping method at the check out.
We process the order immediately and ship the item on the next working day.
Return Policy and Instruction
Change your mind? You don't need to worry with Ultimate Jadeite.
We offer returns for items within 15 days of receipt of shipment for refund or exchange if you meet the following requirements.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- We reserved the right to charge you restocking fee and initial shipping if the FREE shipping service is provided for the the item.
- The return shipping must be bared by the buyer
How to Return?
Please contact us immediately if you would like to return and we will provide you the address to ship.
All the return item must be shipped with a tracking number.
If the return item is lost/damage in transit, the buyer must bear the responsibility.
Once we received the item, the refund is initiated immediately.
- If you paid with your debit card or credit card, your payment is refunded to that card. Refunds may take up to 30 days to appear on your statement.
- If you paid with your bank account or PayPal balance, your payment is refunded to your PayPal balance.